Shipping policy

SHIPPING & DELIVERY

As a small business, we don't have the logistical superpowers of Amazon and so we aim to dispatch orders within 48 hours. We do, however, offer a personal service and are happy to make efforts to dispatch more quickly if you need it and also happy to gift wrap, include messages for gifts and send direct to gift recipients - just let us know!

You will receive a notification email when your order has been fulfilled and shipped.

We try to offer a fair and efficient delivery service, recognising that some of our goods are small or light or inexpensive, or a mix of all three and mainly use Evri, Royal Mail and sometimes Parcelforce, or an alternative courier service.

We charge:

• £4.75 Flat Rate
• £7.50 for Special Delivery Next Day Guaranteed by 1pm: Monday to Friday*
• FREE STANDARD DELIVERY on UK orders over £50

*Royal Mail charge more for Special Delivery Next Day on a Saturday so please check with us if you need this.

We can arrange Same Day Delivery in Central London, please check with us before ordering.

Please ensure you supply the correct postal address as we cannot provide refunds for goods dispatched to an incorrect address.

INTERNATIONAL ORDERS

When we launched, we welcomed large numbers of overseas orders. However, from this experience we have found that it is very difficult to accurately predict delivery times, condition of parcels or even that they will arrive at all. We have therefore withdrawn international shipping. We are happy to discuss international orders on an individual basis - we have received a good service from certain couriers such as UPS, Fedex, etc but costs are very high.

PACKAGING

Our aim is to send you attractively wrapped parcels that you look forward to receiving whilst retaining our environmental credentials – no mean feat! Therefore we do recycle many of the boxes that we receive from our suppliers.